All of our maintenance plans include one annual service visit. For commercial properties or systems with special requirements, we can arrange more frequent service intervals.
Yes, we offer monthly payment options for all our maintenance plans. This spreads the cost throughout the year, making it more manageable for many customers.
Our Premium Plan includes coverage for the cost of replacement parts and the labor to install them, up to a value of £500 per year. This covers most common repairs, giving you extra peace of mind.
You can cancel your maintenance plan at any time. If you've paid annually and cancel mid-term, we'll provide a pro-rata refund for the remaining months, less any services or benefits you've already received.
For Standard and Premium Plan customers, we aim to respond to emergency call-outs within 4 hours. Basic Plan customers receive normal response times, which are typically within 24 hours.